Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Due to health & hygiene, e-liquids pods, disposable e-cigarettes, and clearomizers are excluded from this policy and are only returnable if faulty. iBuddy Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will received their refund within 7 working days after the confirmation.

Please return your purchase to the following address:

iBuddy Sdn Bhd 

2-013 A, Endah Parade, Jalan 1/149E,

Taman Sri Endah, Sri Petaling, 

57000 Kuala Lumpur, Malaysia.

Please contact us at or 010- 653 8868 if you have any questions or doubts.